FAQ Carpet Cleaning and Tile and Grout Cleaning as well as hardwood floor cleaning. We have the answers to your questions!

Absolutely. Carpet protector is an outstanding product that AHCC professionals recommend highly. In fact, most new carpet has protector on it – applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.
There are three key things to do to maintain your new carpet warranty:

1. Vacuum frequently
2. Clean spills promptly
3. Have periodic professional carpet cleanings

Yes, but we recommend that after your carpet is cleaned you do allow for some dry time. If you choose to walk on your freshly cleaned carpet, make sure you wear footwear (slippers, socks, shoe covers, shoes are O.K. if bottoms are clean) when walking on it so that you do not transfer oils from feet to clean carpets. It is also very important that you are careful not to slip when walking from damp carpet to hard surfaces, Please Be Careful.
When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it’s time to have your carpet cleaned by a trained and qualified professional cleaner. We know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers’ warranties require, periodic professional cleaning.
A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that’s embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded soil.
The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet’s appearance and damage the carpet fibers. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce
soil accumulation.
Not with our Dual Cleaning system. Residue that gets left in teh carpet from inferior cleaning processes is what causes rapid re-soliding. Our two-step deep clean system uses hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with clear water rinse and a powerful extractor, leaving your carpets soft and clean.
Get your carpet cleaned every 3 to 12 months on average. This can vary depending on how many Adults, Children and Pets live in your home. We recommend you have your high traffic areas cleaned every 6 months.
In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That’s what happens to carpet cleaned without the hot water extraction method.)
No. While the Two-Step Deep Clean system does use a very powerful, deep-cleaning fiber rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and
sub-floor dry.
We have two cleaning methods available:

1. Agitation with hot water extraction – Dries in 4-8 hours.
2. Encapsulation – Dries in 1-2 hours.

Both can dry faster with ample air circulation and moisture ventilation. Carpet dries on the same principle as your clothing, the more air movement the faster it dries. So if weather permitting open windows, turn on vents to air, ceiling fans and portable fans are a great idea also.

No. What harms carpet is poor quality machinery that doesn’t remove enough of the water to allow the carpet to go through the drying
process properly.
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.